Frequently Asked Questions - Company Information


FAQ How do I prepare my files?
Designing for large-format printing is simple if you follow a few basic rules and guidelines. We have design templates for most display or banner system options; call us so we can confirm which configuration you need. As you build your graphic files, please follow these instructions.

How do I send my files?
To begin the display production process, upload your files with the completed form. We will confirm receipt of your files and provide an estimate for when we will begin production on your tradeshow display. If you have an “in your hands, drop dead date,” be sure that we understand your requirements. Take note that we will factor in transit time to ensure your date is met.

Do you offer design assistance?
Don’t have files ready to print? We can help you with that task. Our graphic designers are experts at knowing how to take advantage of a tradeshow exhibit system to get your message noticed! If you send us the elements of what you want to present (logo, photos, text, etc.), we can do the rest. If you are sending us files, please be certain they are not low resolution files (as most web artwork is). We will be taking an image and enlarging it significantly to fit your banner system or tradeshow display so you want to give us the highest resolution you have. If you have any questions about sizing images to best fit your sign system or display, please contact us. We do charge for artwork assistance, $75 an hour. We will be happy to give you a quote on what that charge would be once we know what files you can send us.

Can you guarantee color matching?
If color matching is important to you, please be certain to specify these details at the time you place the order. Some customers assume that if they send us a file, it will print the same here as it does at their office or as it looks on their monitor. More likely than not, graphics and color images will print differently. If you are sending artwork, please have pantone color numbers called out in your file and convert all colors to CMYK. We can approximate pantone colors with our digital printers; if your graphic has spot colors, please give us a call to discuss color matching options. Also, you can send us a sample to match. Just be aware that an extra charge will apply and it may add to our production time.

What are your lead times?
Each project is unique and is influenced by different components. Some projects are easy and can be turned in 1-2 days; others are dependent on availability of materials, complexity of assembly, quantity, etc. When we have your approval on the budget, we can then confirm a completion date. We will do all we can to produce them within your time frame; we appreciate your understanding that some projects are just a longer lead time.

Do I need a sign permit?
S2 Imaging is familiar with sign codes in the metropolitan Portland area; outside of Portland we suggest you call the appropriate jurisdiction (city or county) and request clarification of the sign codes in your area. We strongly urge you to obtain a sign permit if it is appropriate. If S2 Imaging is installing your sign project, we will not install it without the appropriate permits. If you choose not to obtain the appropriate permit, you may be subject to the cost of the permit plus a penalty if the sign meets the sign code. If it does not meet the sign code, you will be required to remove the sign.

To complete registration of signage go to:

For more information regarding sign and awning permits see Development Services for the City of Portland

Do you offer installation service?
If you would like on-site installation we are available for install in the Portland Metro Area.  Those projects requiring us to produce the signs as well as install them have top priority. Other projects, where signs or banners are provided by the customer, will be handled on an “as our schedule allows” basis.

If I sent you a file, do I need to approve a proof?
Yes. When we proof your file, we include details such as model, size, and pantone color call-outs. This process guarantees that we receive the right file, check that each detail is correct and fully understand the custom sign system you are expecting.

What is your warranty policy?
Warranties are important and each S2 Imaging product carries its own warranty, depending on the manufacturer. We highly value our signage systems with limited lifetime warranties. Almost all other products carry a 1 year limited hardware warranty and a 1 year print warranty.

Due to the custom nature of our work we require prior approval on all orders. No returns or refunds.

Please be assured that your items will ship out as outlined in our quote. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.
If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
If you require express or 2 day shipping, please call us at 503-282-1141 for expedited charges.

Security Policy?
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We do not save the card numbers after the transaction is run. If you make a subsequent purchase you will be asked for payment detail again.

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