Frequently Asked Questions - Company Information

FAQ How do I prepare my files?
Designing for large-format printing is simple if you follow a few basic rules and guidelines. We have design templates for most display or banner system options; call us so we can confirm which configuration you need. As you build your graphic files, please follow these instructions.

How do I send my files?
To begin the display production process, upload your files with the completed form. We will confirm receipt of your files and provide an estimate for when we will begin production on your tradeshow display. If you have an “in your hands, drop dead date,” be sure that we understand your requirements. Take note that we will factor in transit time to ensure your date is met

Do you offer design assistance?
Don’t have files ready to print? We can help you with that task. Our graphic designers are experts at knowing how to take advantage of a tradeshow exhibit system to get your message noticed! If you send us the elements of what you want to present (logo, photos, text, etc.), we can do the rest. If you are sending us files, please be certain they are not low resolution files (as most web artwork is). We will be taking an image and enlarging it significantly to fit your banner system or tradeshow display so you want to give us the highest resolution you have. If you have any questions about sizing images to best fit your sign system or display, please contact us. We do charge for artwork assistance, $75 an hour. We will be happy to give you a quote on what that charge would be once we know what files you can send us.

Can you guarantee color matching?
If color matching is important to you, please be certain to specify these details at the time you place the order. Some customers assume that if they send us a file, it will print the same here as it does at their office or as it looks on their monitor. More likely than not, graphics and color images will print differently. If you are sending artwork, please have pantone color numbers called out in your file and convert all colors to CMYK. We can approximate pantone colors with our digital printers; if your graphic has spot colors, please give us a call to discuss color matching options. Also, you can send us a sample to match. Just be aware that an extra charge will apply and it may add to our production time.

What are your lead times?
Each display system has its own lead time; however, we aim to ship in 5-7 business days after art approval. Many of our in-stock systems do ship quickly; however, we do ask that you assume the longer production time. We would rather exceed your expectations than disappoint you! Should there be any difficulties in delivering your banner or signage system in a timely fashion, we will advise you before we begin printing. Meeting your schedule is our objective!

Do you offer installation service?
If you would like on-site installation and dismantling services, we work with professional companies like Show-Link who have deep experience with and installing portable/modular, custom modular and fully custom tradeshow exhibit systems of every size from Nimlok.

If I sent you a file, do I need to approve a proof?
Yes. When we proof your file, we include details such as model, size, and pantone color call-outs. This process guarantees that we receive the right file, check that each detail is correct and fully understand the custom sign system you are expecting.

What is your warranty policy?
We choose our wholesale partners because of their customer-focused service and quality products. Their warranties cover manufacturing defects. If you feel your display has a manufacturing defect, give us a call. We will ask for details and photos so we can start the investigation. We want you to have a display that works for you! Issues not covered include damage while in transit, unauthorized alteration, mistreatment, failure to follow instructions, incorrect use, etc. Warranty periods vary; we will note the term in our correspondence with you.

Returns?
Due to the custom nature of our work we require prior approval on all orders. No returns or refunds.

Shipping?
Please be assured that your items will ship out as outlined in our quote. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes.
If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays.
If you require express or 2 day shipping, please call us at 800.650.4286 for expedited charges.

Security Policy?
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. We do not save the card numbers after the transaction is run. If you make a subsequent purchase you will be asked for payment detail again.

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