Help Center
Preparing a file:
Designing for large-format printing is simple if you follow a few basic rules and guidelines. We have included design templates for each product. As you build your graphic files, please follow these instructions.
Design Assistance:
You don’t have files ready to print? We can help you with that task. Our graphic designers are experts at knowing how to take advantage of an exhibit system to get your message noticed! If you send us the elements of what you want to present (ie, logo, photos, text, etc), we can do the rest. We will turn around a proposed layout in 24-48 business hours. If you are sending us files, please be certain they are not low resolution files (as most web artwork is). We will be taking an image and enlarging it significantly so you want to give us the highest resolution you have. If there is any question, please contact us.
We do charge for artwork assistance, $75 an hour. We will be happy to give you a quote on what that charge would be once we know what files you can send us.
Color Matching:
If color matching is important to you, please be certain to specify these details at the time you place the order. Some customers assume that if they send us a file, it will print the same here as it does at their office or as it looks on their monitor. More likely than not, it will print differently. If you are sending artwork, please have pantone color numbers called out in your file and convert all colors to CMYK. We can approximate pantone colors with our digital printers; if your graphic has spot colors, please give us a call. Also, you can send us a sample to match. Just be aware that an extra charge will apply and it may add to our production time.
Leadtimes:
Each display system has its own lead time; however, we aim to ship in 5-7 business days after art approval. Many of our in-stock systems do ship more quickly; however, we do ask that you assume the longer production time. We would rather exceed your expectations than disappoint you! Should there be any difficulties in delivering your system in a timely fashion, we will advise you before we begin printing. Meeting your schedule is our objective!
Returns:
We strive to have you be pleased when your system arrives; however, sometimes things go astray. Here’s what to do:
Warranty Information:
Warranties are important and each product carries its own warranty, depending on the manufacturer. We value highly those systems with limited lifetime warranties. Almost all other products carry a 1 year limited hardware warranty and a 1 year print warranty. Please check the product description for more detailed warranty information.
Privacy Policy:
We respect and are committed to protecting your privacy. As such, any personal information we collect on this website will be kept in the strictest confidence, and never released (either shared or sold) to any third party organization.
If you feel that we have misrepresented this policy in any way, please do not hesitate to contact us.
